Managing effectively
High-performing teams are nurtured in an environment which helps bring out the best in them. This gives rise to a range of managerial responsibilities such as objective setting, giving feedback and managing performance. Learn to give team members the motivation and guidance to perform at their best. But also learn to be inclusive, able to have open and well-informed conversations about issues such as mental health and disability.
7 available topics:
| Becoming disability confident |
| Developing people |
| Giving feedback |
| Managing performance |
| Mental health at work |
| Objective setting |
| Giving feedback (online) |
Managing effectively
Becoming disability confident
-
2 hour 30 minutes
-
Online tutorial
-
Online resources
Becoming ‘disability confident’ means seeing past the misconceptions which can exist regarding disabilities and being able to have open, honest and well-informed conversations with disabled colleagues. By becoming more aware of the different types of disability which you may encounter, you’ll be able to create, or contribute to, a work environment in which disabled colleagues can thrive.
Managing effectively
Developing people
-
1 hour 20 minutes
-
Online tutorial
-
Online resources
The success of your team can depend on individual colleagues being able to realise their full potential. Their personal development entails gaining knowledge, learning new skills and behaviours – and applying all this in the workplace. As a manager, it is your job to create the environment within which this development can take place.
Managing effectively
Giving feedback
-
5 hours
-
Workshop
-
Online resources
Giving and receiving feedback allows us to build authentic and trusting relationships which help get the best from our colleagues. You’ll learn to appreciate the individual differences in the people you manage, how to bring the best out of them and how to flex your feedback style accordingly.
Managing effectively
Managing performance
-
1 hour 30 minutes
-
Online tutorial
-
Online resources
Done properly, managing performance is something that happens on a day-to-day basis, playing a vital part in empowering and motivating team members. As a manager, you have a responsibility for creating the trusting and collaborative working environment within which open, honest and constructive conversations about performance can take place.
Managing effectively
Mental health at work
-
1 hour 30 minutes
-
Online tutorial
-
Online resources
Allowing a culture of fear and silence to develop around the topic of mental health can prove costly to organisations and can prevent colleagues with mental health conditions from realising their full potential. By becoming more knowledgeable and empathetic, you should feel more confident in starting, encouraging and promoting open conversations about the effects of mental ill health.
Managing effectively
Objective setting
-
3 hours
-
Workshop
-
Online resources
Having meaningful, aspirational goals which your team members can really buy into can help improve their performance. Agreeing objectives is therefore an extremely important part of motivating people and creating high performing teams. This topic shows how best to do this by agreeing on objectives which are challenging but achievable.
Managing effectively
Giving feedback (online)
-
1 hour 30 minutes
-
Online tutorial
Giving and receiving feedback allows us to build authentic and trusting relationships which help get the best from our colleagues. You’ll learn to appreciate the individual differences in the people you manage, how to bring the best out of them and how to flex your feedback style accordingly.
Enabling high performance
Managing people isn’t about having the right answers all the time or pushing people to behave in a certain way. Effective managers in high performing teams understand the value of coaching as a way of motivating and empowering the people around them. Learn about the importance of coaching and delegating as ways of stretching people’s capabilities or enrol for a professional coaching and mentoring qualification.
7 available topics:
| Coaching skills for managers |
| Delegation: achieving results through others |
| Disability inclusive management |
| Coaching and mentoring – ILM qualification (Level 5) |
| Coaching and mentoring – ILM qualification (Level 5) – distance learning |
| Executive coaching and mentoring – ILM qualification (Level 7) |
| Executive coaching and mentoring – ILM qualification (Level 7) – distance learning |
Enabling high performance
Coaching skills for managers
-
3 hours
-
Workshop
-
Online tutorial
-
Online resources
Managing people isn’t about having the right answers all the time, nor is it about pushing people to behave in a certain way. Effective managers understand the value of coaching as a way of motivating and empowering the people around them.
Enabling high performance
Delegation: achieving results through others
-
3 hours 30 minutes
-
Workshop
-
Online tutorial
-
Online resources
-
Self assessment
Delegation is an important management skill; smoothly handing over responsibility while retaining accountability. Done properly, it frees up time you need to focus on your main objectives. Delegating the right work at the right time also means empowering team members by showing faith in their capabilities.
Enabling high performance
Disability inclusive management
-
4 hours 30 minutes
-
Workshop
-
Online tutorial
-
Online resources
Feeling comfortable when managing people with disabilities or mental health conditions doesn’t come easily to all managers. Being unsure how to act can lead to a loss of managerial confidence. This topic provides practical advice on managing team members with disabilities and raises awareness of the impact your own actions and behaviour can have on your relationships with them.
Enabling high performance
Coaching and mentoring – ILM qualification (Level 5)
-
6 to 12 months
-
Workshop
-
Online tutorial
-
Online resources
This topic provides you with the opportunity to study for a professional coaching and mentoring qualification, accredited by the Institute of Leadership & Management (ILM). It demonstrates the role coaching and mentoring can play in addressing workplace challenges, improving performance and supporting people in pursuit of their personal goals.
Enabling high performance
Coaching and mentoring – ILM qualification (Level 5) – distance learning
-
6 to 12 months
-
Online tutorial
-
Online resources
-
Action plan
-
Discussion
This topic provides you with the opportunity to study remotely for a professional coaching and mentoring qualification, accredited by the Institute of Leadership & Management (ILM). It demonstrates the role coaching and mentoring can play in addressing workplace challenges, improving performance and supporting people in pursuit of their personal goals.
Enabling high performance
Executive coaching and mentoring – ILM qualification (Level 7)
-
6 to 12 months
-
Workshop
-
Online tutorial
-
Online resources
Skilled coaches and mentors not only provide excellent support and advice but also lay the foundations of an organisation’s entire coaching culture and strategy. By studying for your Level 7 certificate, accredited by the Institute of Leadership & Management (ILM), you’ll learn to implement coaching activities in the most complex and challenging environments, operating at a senior and strategic level.
Enabling high performance
Executive coaching and mentoring – ILM qualification (Level 7) – distance learning
-
6 to 12 months
-
Online tutorial
-
Online resources
-
Action plan
-
Discussion
Skilled coaches and mentors not only provide excellent support and advice but also lay the foundations of an organisation’s entire coaching culture and strategy. By studying remotely for your Level 7 certificate, accredited by the Institute of Leadership & Management (ILM), you’ll learn to implement coaching activities in the most complex and challenging environments, operating at a senior and strategic level.
Building your team
Explore your managerial responsibility for creating a productive working environment. Learn to create an inclusive workplace culture where no one feels marginalised for being different and where personal circumstances are handled in an even-handed and sensitive manner. Plus, learn about tension – both the healthy, creative tension which leading teams exhibit and the more destructive tension which needs managing.
3 available topics:
| Building effective teams |
| Leading inclusive teams |
| Resolving team tension |
Building your team
Building effective teams
-
3 hours 30 minutes
-
Workshop
-
Online tutorial
-
Online resources
High-performing teams are nurtured in an environment which helps to bring out the best in them. It is part of a leader’s job to create an environment where a team can feel proud about what they do. This topic will show you how to create the conditions for all your team members to work to their maximum potential.
Building your team
Leading inclusive teams
-
1 day
-
Workshop
-
Online tutorial
-
Self assessment
An inclusive team feels safe to work in, copes with creative conflict and tolerates challenges to the status quo. Team members feel valued for who they are as much as what they know or do. You’ll learn how to create an inclusive team and draw on your team’s diversity - working with different identities, backgrounds and perspectives – to maximise performance.
Building your team
Resolving team tension
-
3 hours
-
Workshop
-
Online resources
This topic demonstrates the value of trust and harmony in a team environment. It explores a manager’s two-fold responsibility; to resolve unhealthy tension between team members that can make a team dysfunctional, whilst encouraging the healthy, creative tension that can make a team more productive and efficient.
Dealing with challenging management situations
Team management is rarely trouble-free. Learn how to handle persistent problems with team members before they have detrimental effect on the working environment. Learn to conduct the sort of conversations required to tackle poor performance while also familiarising yourself with the available disciplinary and grievance procedures and what they entail.
5 available topics:
| Attendance management |
| Conducting high quality conversations |
| Discipline and grievance |
| Managing poor performance |
| Conducting high quality conversations (online) |
Dealing with challenging management situations
Attendance management
-
2 hours 10 minutes
-
Online tutorial
-
Online resources
Poor attendance can be costly, affecting team performance, productivity, morale and even retention. Just as costly can be ‘presenteeism’, when colleagues come to work but are not productive due to illness or injury. As a manager, you have a big part to play in tackling these issues and minimising the loss of performance that they lead to.
Dealing with challenging management situations
Conducting high quality conversations
-
3 hours
-
Workshop
-
Online tutorial
-
Online resources
-
Self assessment
Being able to conduct a constructive, productive conversation, no matter how challenging the topic, depends on recognising and controlling negative emotions. This topic helps you understand the emotional triggers which can change the tone of a conversation.
Dealing with challenging management situations
Discipline and grievance
-
2 hours 30 minutes (approx.)
-
Online tutorial
-
Online resources
This topic aims to improve your confidence and ability in handling discipline issues (problems with a colleague’s conduct) and grievance issues (problems that a colleague raises with you). Managing such cases can prove challenging for even the most experienced managers. What can help is ensuring that such issues are resolved promptly, consistently, fairly and if possible informally.
Dealing with challenging management situations
Managing poor performance
-
3 hours
-
Online tutorial
-
Online resources
-
Action plan
When dealing with poor performance, strong managers will think about – and address – the circumstances which allowed it to happen, in order to prevent it from being repeated. They’ll proactively confront under-performance at an early stage before it has a detrimental effect on the whole team. By completing this topic, you’ll understand how to get under-performing colleagues back on track quickly and effectively.
Dealing with challenging management situations
Conducting high quality conversations (online)
-
1 hour 15 minutes
-
Online tutorial
-
Online resources
Being able to conduct a constructive, productive conversation, no matter how challenging the topic, depends on recognising and controlling negative emotions. This topic helps you understand the emotional triggers which can change the tone of a conversation.
Recruitment and selection
PLACEHOLDER
3 available topics:
| Assessment options |
| Interview skills (interviewer) |
| Interview skills (interviewer) (online) |
Recruitment and selection
Assessment options
-
Assessment options
Assessment options
Recruitment and selection
Interview skills (interviewer)
-
Interview skills (interviewer)
Interview skills (interviewer)
Recruitment and selection
Interview skills (interviewer) (online)
-
Interview skills (interviewer) (online)
Interview skills (interviewer) (online)
